Respect and Dignity Each patient has the right to be treated with consideration, respect, and dignity, acknowledging his/her individuality and the values that affect his/her response to care. Patients are treated with kindness, compassion and in a caring manner with honest and open answers.
Patients Served Patients are served without regard to age, race, income, nationality, religious affiliation, or disability.
Refusal of Services You have the right to a prompt and reasonable response to any request for services within the capacity of Dove Medical’s scope of services. However, Dove Medical reserves the right to refuse treatment to any patient.
Privacy Each patient can expect that all those involved in his/her care will honor his/her right to privacy and ensure the privacy and confidentiality of his/her care and medical record. Patient information is only disclosed as required by law. Patients will be given the opportunity to approve or refuse the release of his/her medical record.
Identity Each patient has the right to know the name, position, professional relationship, and credentials of all individuals involved in his/her care and the name and professional title of the Medical Director.
Safety You have the right to receive care in a safe environment. You are entitled to be free from all forms of abuse or harassment.
Services Provided We offer pregnancy testing, ultrasound diagnosis, and decision coaching to all patients. We offer accurate information about our patients’ medical concerns and diagnosis, including benefits and risks related to all pregnancy options. We do not offer, recommend or refer for abortions or abortifacients.
Fees Charged All services at Dove Medical are offered free of charge to our patients.
Information Each patient has the right to expect to receive complete information, in terms he/she can understand, regarding diagnosis, treatment and follow up care, unless it is medically advisable to give the information to a person you designate.
Participate in Care Decisions Each patient has the right to participate in the decisions affecting his/her care in collaboration with Dove Medical, except when such participation is not feasible for medical reasons.
Refuse Treatment Each patient has the right to accept medical care or refuse treatment.
Change of Provider Patients may change their health care provider at any time.
Access to a Medical Record Each patient has the right to inspect and obtain a copy of his/her personal medical record, within the limits of the law, and to expect a reasonable and timely transfer of information from one physician to another.
Resolution of Patient Complaints Each patient has the right to give feedback and expect that Dove Medical will review all patient input or complaints without compromising the patient’s future access to care.
Grievance Procedure Dove Medical has a formal grievance procedure available to all patients. Forms (3.4.1 Complaint, 3.4.3 Grievance) can be obtained from any Dove Medical staff.
Governance Dove Medical is governed by a board of directors and operates in accordance with its Articles of Incorporation, Bylaws, and stated purpose and mission. Medical services are provided under the supervision of a licensed physician and according to all applicable laws and pertinent medical standards. Credentials of health care professionals will be made available upon request.
Providing Information Each patient is responsible for providing, to the best of his/her knowledge, accurate and complete information about his/her identity, present complaints, past illnesses, medications, including over-the-counter products and dietary supplement, and any allergies or sensitivities. Each patient is responsible for reporting perceived risks in his/her care, and unexpected changes in his/her condition.
Asking Questions Each patient is responsible for making known whether he/she clearly comprehends the treatment and follow-up care plan, and what is expected of him/her. He/she is responsible to fully participate in decisions involving his/her own health care and to accept the consequences of these decisions.
Following Instructions Each patient is responsible for following the treatment plan recommended by the Healthcare Professional. He/she should express concerns regarding his/her inability to comply with a planned course of treatment and in understanding the consequences of any treatment alternatives.
Refusal of Treatment Each patient is responsible for his/her actions. Dove Medical assumes no responsibility for the consequences if the patient does not follow the Healthcare Professional’s instructions.
Respect and Consideration Each patient is responsible to be considerate of the rights of others; to help control noise and disturbances; to follow the no smoking policy; and to respect all staff, health care professionals, volunteers, other patients, and personal property. Each patient is responsible for keeping his/her appointment. If unable to do so, we appreciate notice prior to the scheduled appointment.
Advanced Directives Dove Medical does not honor Advanced Directives; however, it is your responsibility to provide a copy of your Advanced Directive to Dove Medical for placement in your medical record.
Questions or Concerns?
You and your family should feel you can always voice your concerns. If you share a concern or complaint, your care will not be affected in any way. The first step is to discuss your concerns with the Clinic Manager. If you have concerns that are not resolved, please contact the CEO at 541.345.3683
Should you continue to remain concerned after contacting the CEO, you may contact the Oregon State Department of Human Services at 503.378.8667
Or contact the Accreditation Association of Ambulatory Health Care (AAAHC) at 847.853.6060